English | Bahasa Malaysia
Buyers
Buyers often refer to product reviews before making a purchasing decision. Honest, accurate product reviews can give other buyers useful information about the product before making a purchase.
To ensure all product reviews are of good quality and relevant to the product listing, Shopee removes product reviews that contain content (text and/or images and video) that is:
⚠️ Nota:
*Coin reward will vary depending on review quality and item reviewed. The final decision is up to Shopee’s discretion.
To write a high-quality product review, please follow the tips as per our Help Center article - How to write a high quality product review?
Sellers
Responding to buyers' product reviews reflects well on your customer service and accountability.
If the buyer writes a negative review for your product, you should politely answer the buyer's complaints and offer follow-up service. Responding to a review rudely will deter potential buyers from purchasing your products in the future.
In order to provide a pleasant shopping experience, Shopee removes responses that contain content that is:
For further assistance, kindly contact us via the channels at the bottom of the page.